• Address: Danvers, MA 01923 (map)
• Date Posted: 09/28/09
• Job Type: Full-time

WE’RE LOOKING FOR A MANAGER TO JOIN OUR TEAM OF PROFESSIONALS!
Are you tired of working 60+ hours per week? Want a better quality of life? Then Laser Quest is the place for you! Laser Quest is in the business of fun, and that means for our Employees as well as our Customers. We believe in celebrating successes, and recognizing performance. Since 1989, Laser Quest has been putting smiles on the faces of players, both young and young at heart. Laser Quest is the world’s largest company in the laser tag industry, with 60 corporately owned and operated locations across North American, and over 125 worldwide. Laser Quest combines the classic games of tag and hide and seek with a high-tech twist. Players score points by tagging their opponents with a laser beam, in a large, multi-level arena, featuring specialty lighting, fog, and great music. We host birthdays, corporate groups, sports teams, schools, etc.
Location:
Danvers, MA (139 Endicott St. Danvers, MA 01923)
Overview
The Manager is responsible for the operation of a Laser Quest Centre and local marketing, in conjunction with the General Manager. You will grow your skills by partnering with the General Manager in the operation of the Centre, functioning as a team leader in directing and supervising staff and providing outstanding levels of Customer service and fun.

Job Responsibilities Include:
* Assist General Manager in marketing plans, taking responsibility for special projects including attracting specific groups and special promotions

* Function as team leader of the Crew, ensuring everyone is motivated and productive in achieving Company standards, while personally setting an example for high standards of service

* Interview prospective employees using behavioural-based interviewing techniques
* Develop team members using established in-house training programs and materials
* Build team commitment to high standards of service, exceeding Customer expectations and leading by example to deliver the WOW
* In conjunction with the General Manager, assess the performance of staff and deliver performance reviews on a timely basis

· Responsible for reconciling daily revenue to games played on a rotational basis with the other members of the management team (funds, change machine) within company standards, as well as being responsible for all funds within the Centre as per financial guidelines

· In charge of FUN; creating and encouraging others to create fun for Customers utilizing the Front of House Fun manual


Job Requirements:
The ideal candidate is high energy, outgoing, has strong coaching and leadership skills, and thrives on taking a leading role in building a world class Laser Quest location.
* Minimum 2 – 4 years supervisory experience in restaurant, retail, service or entertainment industry
* College or university degree (or equivalent work experience)
* Community involvement
* Exceptional customer service
* Basic computer skills
* Able to work days, nights and weekends
Benefits:
* Competitive base salary
* “Top Line” monthly bonus, plus a long service bonus
* Two weeks paid vacation
* 401K Plan with company match
* Confidential Employee Assistance Program (EAP)
* Medical, dental and vision, STD & LTD, life Insurance, and AD&D
* Formal training programs
* 5 day work week
We are an equal opportunity employer. We thank all applicants in advance but only those to be interviewed will be contacted.
For more information, please visit our web site at www.laserquest.com.
Email your resume today at recruit@laserquest.com or fax to 1-800-871-3361 and tell us why you deserve to be a part of an awesome team.